HostGator India stopped taking new orders on 15 July 2025 and is moving its customers to BigRock. If your account is being moved anyway, it's a natural moment to choose where your site goes next.source
Two parts: get your site and email out of cPanel and the BigRock customer portal, then set them up on Cloudy24 and point your domain. Or skip all of it and let our team move it free.
Before you start
Part 1 · HostGator India
Steps follow HostGator India's own help articles (linked), checked 27 Oct 2026. Menu names can change; the linked article is the up-to-date version.
In cPanel go to the Files section → Backup and click Download a Full Website Backup, then Generate Backup. The file is saved to your home directory for download.
Skip this — we'll move it freeIn cPanel open Backup Wizard and create a backup of your MySQL databases (or export each one from phpMyAdmin).
Skip this — we'll move it freeThe full cPanel backup includes the mail directory with your email accounts and messages. In webmail you can also save individual messages with Actions → Save as File.
Skip this — we'll move it freeLog in at myorders.bigrock.in, open Orders, select the domain and use Update Name Servers. You'll enter Cloudy24's nameservers here once your site is ready; changes take 24–48 hours.
Skip this — we'll move it freeOnly if you want to move the domain registration too. In the BigRock portal open the domain's order, find Transfer Code and click View/Edit Transfer Code. Renewing a former HostGator India domain moves it to BigRock and starts a 60-day transfer lock.
Skip this — we'll move it freeCancel from the control panel, and contact support before deleting any orders. Renewals and add-ons aren't refunded under BigRock's terms.
Skip this — we'll move it freePart 2 · Cloudy24
Cloudy24's Linux hosting plans use cPanel, so these steps are the same whichever host you're leaving.
In your Cloudy24 cPanel, open File Manager and upload the backup archive into public_html, then extract it. Large sites can go up over FTP instead.
Skip this — we'll move it freeIn cPanel, use MySQL Database Wizard to create a database and user, then open phpMyAdmin and import the .sql file you exported. Update your site's config file (for WordPress, wp-config.php) with the new database name, user and password.
Skip this — we'll move it freeIn cPanel → Email Accounts, create the same addresses. If you exported mailboxes, import them with your mail app, or ask us to copy them over.
Skip this — we'll move it freeChange the domain's nameservers at your registrar to Cloudy24's (our support team will confirm them for your account). DNS changes can take up to 24–48 hours to reach everyone; your old site keeps serving visitors until they do.
Skip this — we'll move it freeRather not do it yourself? We move your site free.
Files, databases, email and DNS, usually within 2–4 hours, with your old site live until the new one checks out.
FAQ
It shouldn't. Your site keeps running on HostGator India while you copy it to Cloudy24, and visitors only reach the new copy once your nameservers switch over. Keep the HostGator India plan active until everything works on Cloudy24.
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