This policy represents the Cloudy24 Billing Agreement ("Billing Agreement") in its entirety and supersedes any other written or oral policy. This policy defines the Billing Agreement all Cloudy24 customers agree to when they sign-up for any of the Cloudy24 website hosting services. Cloudy24 reserves the exclusive right to change, amend or revise any portion of this Billing Agreement at any time, with or without written notice to our customers.
Customers using any services offered by Cloudy24 agree to be obligated by and must comply with all policies in this Billing Agreement or must otherwise opt out of and cancel their web hosting service with Cloudy24. Cloudy24 retains the sole discretion to make judgment regarding any violation by any Cloudy24 customer and may take action against any customer deemed to be in violation of these terms including the cancellation of any customer's services without refund and/or, if deemed appropriate, be legally prosecuted.
In consideration for Cloudy24 maintaining one or more accounts (each "Account"), you, as the Cloudy24 customer, agree to the following terms of service.
"We" "Us" or "Provider" or "Cloudy24" - Cloudy24.com
"You" "Your" "Client" "Customer" or "Member" - Each person or entity who applies for internet service or is a designate of anyone who applies for internet service.
If any of the following occur:
You will receive an invoice 10 day before your renewal.
After 5 days pass you will receive another invoice. (Reminding you of the outstanding balance)
On the 6th day, you will receive a suspension notice with the date your account will be suspended.
If your balance has not been brought to zero, the account will be suspended (a 10% of your current bill reactivation fee will apply and your billing date will be changed to the date payment was received).
If payment has still not been made, we will leave the service in its spot offline for 1 week. If we have not heard back from you or received payment, your service will be taken offline and ALL FILES WILL BE DELETED FROM OUR SYSTEM.
Requesting an Account Cancellation
A cancellation will only be accepted if it is done by the following method:
Login to your Cloudy24 control panel, go to my services you wish to cancel, click the cancellation button, fill out the form.
All account cancellations must be received in the above manner at least fifteen (15) days in advance of the date of renewal. Accounts canceled with less than fifteen (15) days notice shall be canceled at the end of the next term and shall be charged accordingly.
Results of a Cancellation
When a cancellation request is made, Cloudy24 will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired. Cloudy24 will remove all files. This may include unread e-mail left on the server.
Refunds within the First 30 Days of Service
If an account is canceled within the first thirty (7) days of service (excluding dedicated servers, control panel) the customer will receive a full refund of all account fees.
* Standard 30days refund policy does not apply to any promotional packages.
No Refunds Outside of the First 30 Days
Cloudy24 does not offer refunds for services after the initial thirty (7) days of service.
Keeping Billing Information Current
Updating Your Billing Information
All Personal information may be changed via Our customer’s portal. The customer is solely responsible for keeping all personal and billing information correct at all times. Cloudy24 is not responsible for actions that are taken as a result of a customer’s failure to respond to Cloudy24’s notices
If you have exceeded the allotted bandwidth for your server plan in the current billing period, you will be charged Rs 200 per GB over the allotted server plan amount. The bandwidth overage charge will be applied to your account for immediate payment.